Refund Policy
We stand behind our products and services. Learn about our refund terms and conditions.
Last updated: October 7, 2025
1. Overview
At HighITZone, we strive to provide high-quality digital products and services. This Refund Policy outlines the terms and conditions for refunds on our products and services.
2. Digital Products Refund Policy
✓ 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all our digital products, including web applications, scripts, and software solutions. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.
Conditions for Digital Product Refunds:
- • Product must not have been downloaded or accessed
- • Refund request must be made within 30 days of purchase
- • You must provide your order number and purchase details
- • Valid reason for refund request must be provided
Non-Refundable Digital Products:
- • Products that have been downloaded, accessed, or used
- • Digital products with login credentials that have been accessed
- • Products purchased more than 30 days ago
- • Custom modifications or enhancements requested by the customer
- • Products that have been resold or redistributed
3. Custom Development Services
Project-Based Services
For custom development projects, refunds are handled differently based on project stages:
Pre-Development Stage
(Planning & Design)
- • Full refund if cancelled before development begins
- • 50% refund if initial designs/wireframes delivered
Development Stage
(Active Development)
- • Refunds based on completed milestones
- • Pay only for completed work
- • Unfinished portions are refundable
Completed Projects
(Project Delivered)
- • No refunds if meets specifications
- • Free fixes if doesn't meet specs
- • Partial refund if issues can't be resolved
4. Refund Process
How to Request a Refund
Contact Support
Email our support team at official@highitzone.com
Provide Details
Include order number and detailed reason
Documentation
Provide relevant screenshots or documentation
Review Process
We'll review within 2-3 business days
Refund Processing Time
- • Approved refunds processed within 5-7 business days
- • Refunds issued to original payment method
- • Credit card refunds: 3-5 additional days
- • PayPal refunds: Typically instant
5. Contact Information
For refund requests or questions about this policy, please contact us:
Support Team
Frequently Asked Questions
How long do I have to request a refund?
You have 30 days from the date of purchase to request a refund for digital products, and 7 days for subscription services.
Will I get a full refund?
Full refunds are available for eligible products within the specified timeframes, provided all conditions are met.
How long does it take to process a refund?
Approved refunds are processed within 5-7 business days, with additional time depending on your payment method.
Can I get a refund for custom work?
Custom development refunds are based on project stages and completed milestones. Contact us to discuss your specific situation.
Need to Request a Refund?
Our support team is here to help you with any refund requests or questions.
Contact Support